There are many opportunities to help our customers obtain an advantage they would otherwise have not been able to access if they were making a points-based booking directly with an airline.
One such opportunity arose when a regular Points Bank passenger asked us to plan a trip for 2 Business Class seats from Sydney to London and return in May 2018. The request was to utilise Singapore Airlines KrisFlyer points for all flights.
The cost for two one-way tickets Sydney-London via Singapore in Business Class was 210,000 points (+ A$192 for taxes).
The return flights originated in Paris and included a stopover of a few days in Singapore. The combined cost of these two flight legs was 286,000 points (+ €188/SGD$134 in taxes).
The total points required for this itinerary was 496,000 points.
After doing the research, the Points Bank consultant identified a smarter solution to simplify the itinerary that enabled us acquire the award seats at a lower total points redemption value. The new cost was 420,000 points – a saving of 76,000 points!
The passengers were extremely grateful and instructed us to use the ‘saved’ KrisFlyer points to book them a side trip to Langkawi for an even more exotic stopover before returning to Sydney.